Our process is
simple and effective
Six stages, a fixed price agreed before anything is dug, and the same crew from clearance through to handover. Here is exactly what happens at each stage and what you get out of it.
From first call
to finished garden
Each stage has a defined output. You always know what is coming next and what it will cost.
Site visit & measure up
We walk the plot with you for about an hour. Soil gets tested, light and drainage get noted, levels get measured. You will get straight answers on what will and will not work in your conditions — including when the honest answer is that you do not need us.
Design & fixed quote
Within two weeks you get a drawn plan, a 3D visual, a named planting list and one fixed price broken down line by line. Two rounds of revisions are included, and nothing is ordered until you have signed the drawing off.
Programme & prep
You get dated start and finish days before anyone turns up. We arrange access, protect the routes we will be wheeling over, confirm the skip and set up on-site power and water so day one is not spent solving logistics.
Build & hard landscaping
Clearance, excavation, sub-base, drainage, then the structures. This is the part nobody sees once it is finished and the part everything else depends on, so it is the part we refuse to rush.
Planting & finishing
Soil is conditioned before a single plant goes in. Everything is set out on the ground for you to see and adjust before it is planted, then mulched, watered in and staked where it needs it.
Handover & aftercare
You get a written care schedule, the full planting list with names, warranty paperwork and a six-week check-in visit. From there you can take it on yourself or put it on a maintenance round — no pressure either way.
Four things we put
in writing
Not marketing lines — these are on the quote you sign.
The price cannot move
The only thing that changes a fixed quote is you changing the brief. Discover a buried oil tank? That is our problem to price, not yours.
The dates cannot slip
Booked dates are held dates. If we overrun for any reason that is not weather or your change of mind, the next visit is free.
The crew cannot change
The people who start your garden are the people who finish it. No handing you to a subcontractor halfway through.
The plants are guaranteed
Two years on everything we plant. If it fails and it is not neglect or drought-by-hosepipe-ban, we replace it free.
How long each
stage really takes
Real averages from the last two seasons, not best-case numbers.
| Stage | Typical duration | What you get at the end |
|---|---|---|
| Site visit | 1 hour, booked within 5 days | Verbal assessment and a ballpark range |
| Design & quote | 10–14 days | Drawn plan, 3D visual, planting list, fixed price |
| Revisions | 3–5 days per round | Updated drawings, two rounds included |
| Programme & prep | 1 week before start | Dated schedule and access plan |
| Build | 2–9 weeks by size | Hard landscaping complete and signed off |
| Planting | 3–6 days | Everything in, mulched and watered |
| Handover | Same day as finish | Care plan, plant list, warranty paperwork |
| Check-in | 6 weeks later | Free visit, adjustments and aftercare advice |
What people ask
about how we work
01 Do I have to be home while you work?
No. Plenty of our clients are away for the whole build. You get a daily photo album and a site manager on the end of a phone, and we will agree access and key arrangements before day one.
02 What if I want to change something mid-build?
Say so early and it is usually straightforward. We price the change in writing before touching it, so you always see the cost impact before agreeing rather than finding it on the invoice.
03 Who is actually on my site?
Our own employed crew, led by a named site manager. We do not subcontract the build. Tree work is done by our NPTC-qualified surgeons, also in-house.
04 How do payments work?
A deposit on signing to lock the dates and cover materials, a stage payment when the hard landscaping is signed off, and the balance on handover. No payment is ever due for work not yet done.
05 What happens if something fails later?
Call us. Plants carry a two-year guarantee and structures carry ten years on workmanship. We come and look before asking any questions about whose fault it was.
Get in touch to design a
beautiful landscape today
Tell us about your space and we will be out to see it this week.